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FAQ's

Can’t find what you’re looking for?
Slide into the DM’s or Schedule a Call with one of the team.

Can I still plan my next adventure?

You sure can... we all need that something to look forward to right!?

As mentioned above we have decided to hold off until the start of 2021 before we start running trips. We are planning to run our first trip back in Thailand on the 4th January 2021 and we can not wait!

What happens if my trip is cancelled?

As we all know, things can be a little uncertain moving forward… This means we are giving ultimate flexibility when booking your trip with us! If for any reason your trip is cancelled or you can’t make it...just let us know as we can more often than not change your date for free...no worries!

What if my trip was cancelled and I plan to travel again?

Give the team an email on bookings@feelfreetravel.com and one of the crew will help the best they can. If you have a date in mind just let us know and we will get you booked on. Remember spaces fill fast as we run small groups.

What happens if my flight is cancelled?

Where possible we will do everything we can to provide date changes to all our travellers. The earlier you let us know the better...more often than not we can make the necessary changes with little to no fees.

The deposit you place with us is good for life! If your plans change and you can’t make it...we will leave your deposit on the system, allowing you to travel with us again in the future whenever you’re ready.

What about my personal health?

We at Feel Free Travel like to think we have the answer to most questions from our travellers...unfortunately this isn’t something we can really give you reliable information on. Maybe it’s best to look at the facts… WORLD HEALTH ORGANISATION: ADVICE FOR THE PUBLIC

What are you doing to keep us safe?

Training on Covid-19 best practices & hygiene:
Our Group Leaders are the best in the industry…we have a pretty small family of staff that absolutely love what they do. We have all come together and shared our experience of both safe and practical COVID-19 best practices. We understand that things are not black and white but our experienced crew will ensure that you are kept safe during your time travelling with us.

Ongoing Covid-19 dynamic risk assessments:
We are revising and updating all health and safety procedures inline with guidance from WHO (World Health Organisation), FCO and US State Department. Rest assured no stone will be left unturned before we get going post COVID-19.

Deep daily hotel cleaning:
We are working extremely closely with our accommodation providers to ensure they are maintaining the highest level of hygiene. All rooms will be deep cleaned prior to arrival including disinfecting all surfaces. All trips have the ability to upgrade from twin share to private room.

Having an awesome time while having a safe time:
The great thing about hand picking every experience we do is the fact we can adapt and maintain safe COVID-19 practices throughout all experiences on each of our trips. We will be communicating with our operators to ensure that recommended hygiene standards and social distance measures are maintained at all times. All food and drink reservations will be booked well in advance and where possible we will use outside seating.

Do I need to bring PPE with me on the trip?

We will send updated COVID-19 guidelines alongside our usual ‘Before You Go’ email. This email will outline all the up to date advice from the relevant authorities to keep you safe. These guidelines will include recommended PPE to travel with including facial covering and hand sanitisers. Our team will carry emergency supplies to be used where necessary but we would recommend bringing your own supplies as this will protect you before and after the tour.

What’s included?

Almost everything’s included...and some! All accommodation, trips & activities, local guides, a western group leader, transport and a bunch of meals are included as part of the tour price.

You only need to sort your flights to & from your destination, get travel insurance and bring some spending money!

What exactly is Group Travel?

Group travel is perfect for those people that hate planning and just want hassle free adventures from start to finish. You’ll have an instant group of travel buddies from the moment you arrive...we see our groups arriving as complete strangers and leaving as best friends!

It doesn’t matter whether you’re travelling solo or with a friend, our trips are full of different people from all corners of the world. Travelling as a group will involve more structure in your day achieving way more than when travelling on your own.

Can I travel alone?

Absolutely! Travelling solo is such an incredible way to see the world and joining a group tour is a perfect way to ease outside of your comfort zone.

Our trips are built for solo travellers and believe us...sharing new experiences with a group of new friends is one of the best things you can do. Most of our travellers come solo to join us on the trip of a lifetime.

Can I travel with my partner or friend?

Travelling with your partner is such a special experience and has left us with such magical memories over the years with birthday surprises, engagements and even honeymoons.

Throughout the trip we will ensure you have the privacy of your own room and where possible we will do our best to provide a double bed for those cosy nights!

What’s the accommodation like?

The accommodation on our trips is something we do better than anyone else and our trips definitely wouldn’t be the same without the awesome places we stay!

We’ve handpicked where we stay so that when we’re not out having an awesome time, you’ll be able to relax in our unique and comfortable accommodation.

Almost all our trips are twin share...if not then it’s a super funky uber-clean dorm style set up.

Who will I share with?

For all solo travellers we will pair you up with other travellers of the same sex…girls with girls & guys with guys. If you are travelling with a friend let us know and we can pair you together…same if you are travelling as a couple, we will arrange a double room where possible!

Can I have a room to myself?

If you are a solo traveller and would prefer your own private room for that extra bit of privacy or because you know you’re a bit of a snorer then we can arrange that for you. You can select the ‘Private Double’ option at the booking stage for an extra cost on all of our trips.

What is the address of our first accommodation?

When applying for your online visa or when you cross immigration in a new country you may be asked the name and address of the first accommodation on your trip. The address of our first accommodation will be in the ‘Before You Go’ email that we send you 60 days before your trip. If you need it any earlier then slide into the DM’s.

Can I arrive early?

Of course! In fact we always suggest arriving a day or 2 early to allow extra time to recover from that long flight. Not essential but we have a bunch of ideas to spend that extra time, whether it’s wandering around, day trips or overnight adventures.

We’ll also hook you up with other early arrivals to give you someone to hangout with.

Can you arrange pre-night accommodation?

You can add extra nights accommodation at the time of booking or by letting us know in the DM’s. We will get you booked in at the accommodation where we start to save any unnecessary moving around.

How many people are on the trip?

We keep our group sizes small with an average of 16 people per group so that everyone gets to know each other and experience things at a pace that is enjoyable for all.

It’s very easy to get thrown on these big group trips of 20+ people and just be a bum on a seat but that's not our style. We describe our trips as being ‘Less like a group tour and more like travelling with friends’.

What is the typical age?

We recommend our trips for travellers between the ages of 18-30 with the average ages around 22-27. Having said that, we get plenty of people straight out of school between 18-20 as well as people in their 30’s.

The minimum required age is 18 but there is no maximum providing that you’re young at heart. If you are unsure the trip is for you or not, then drop us a message and let’s chat.

Is this a party tour?

Our trips have a mix of adventure, culture, trekking, relaxing and of course partying, so we cater for everyone. We definitely don’t class ourselves as a party tour but there’s some great nightlife in some of the places we visit...so it would be a shame to miss out.

There is never any pressure to go out and party but we do plan some pretty awesome nights out taking you to our favourite bars or beach clubs. It’s your trip, so if you’d prefer a chilled one that's more than ok with us!

What transport do we use?

Every country is different and the mode of transports we use can vary quite a lot throughout each trip. Where possible we always use private transport but from time to time we may join others on public transport where needed.

Taxis, busses, overnight trains, ferries, domestic flights or Tuk Tuk’s...we can assure you we plan our trips to make travelling around as comfortable as we can.

How much freetime will I have?

On all of our trips, we try to get the perfect balance of amazing activities yet keeping enough time to chill. If you feel like you need some more down time, then by all means you don’t have to join us for every activity. There’s no pressure to do something you don’t want to, it's your trip!

What can I do in my free time?

If you’re not one to sit around the pool and relax then why not go and explore the local area, do some shopping or grab yourself a drink at the nearest bar. We have plenty of ideas of how you can spend your free time in each place we go.

Oh...make sure you facetime your friends back at home to make them that extra bit more jealous and leave enough time to keep your insta story on point.

Are there lots of early starts?

You’re reading this because you're not a morning person right? Well don’t worry, we won't be dragging you out of bed for any unnecessary early starts. Occasionally we may plan an early start because we have a travel day or maybe we want to catch a sunrise somewhere special but we are fully aware everyone needs a bit of a sleep in now and then...including us!

Are meals included?

On all of our trips we include a bunch of meals along the way. You can see exactly how many meals are included in ‘The Details’ section on the trip pages. Most of the places we stay include breakfast but there’s nothing we love more than taking you to some of our favourite local spots!

We know that sometimes it’s nice to find somewhere to eat yourself and choose what you want, so we try to get a good balance of where and when meals are provided.

Do you cater for specific dietary requirements?

We always do our best to cater for all dietary requirements but please make us aware before you arrive so we can prepare. We understand that many of you may be vegetarian or vegan.

Don’t worry, no matter which country you’re travelling with us we will make sure you have plenty of options everywhere we go.

What if I have allergies?

Please do your best to let us know if you have any allergies before you arrive and remind us again when you get here.

You can even print out allergy cards in the local language and we can check it’s correct with our local friends when you arrive. You should be able to find a translation pretty easy online and it can be shown in restaurants.

Is street food safe to eat?

Mmmmhh making us hungry thinking about it...some of the food served on the side of the street by local vendors will be some of the tastiest and cheapest food you’ll have on your travels. Generally we say if there’s lots of local people eating there, then it's good to go! Being mindful of hygiene standards is also very important. Don’t worry...we have you covered!

What if there is an activity I don’t want to do?

Although all the activities are included, that doesn't mean you need to take part in absolutely everything. Of course we’d love you to join in on all the amazing experiences but this is your adventure and no ones going to force you to do anything. If you’re not so confident doing something or you really did just want to relax instead, don't feel guilty.

Is there a fitness level requirement?

Throughout our trips, we will be visiting some viewpoints in various locations to get the best views (believe us it's always worth the hard work!) We would say an average fitness level is just fine in order to join us at the top.

If for any reason you can’t take part due to fitness levels or injury that's fine too, we will recommend other things to do.

How do I book?

We’ve made it as easy as 1, 2, 3. Find your trip...Decide how to pay...We’ll do the rest.

Check out our How it Works page for more information. Deposits are kept low so you can easily secure your spot and then start the countdown to your big adventure.

How do I pay for my trip?

We’ve got a few options for you when it comes to paying for your trip. Check out our simple ways to pay HERE. Free monthly payment plans are available with full payment not due until 60 days before. We accept almost all major card providers.

How far in advance shall I book?

We recommend booking your spot sooner rather than later as our trips do tend to fill up fast. Once they’re full...they’re full. Generally our start dates are available around 18 months in advance so you can plan ahead. You can secure your place with a low deposit to save any disappointment and then book your flights later.

I want to book but I am nervous - do you have any advice?

We’ve never heard anyone say that they regret travelling with us...it is one of the best things you’ll ever do. Why not Schedule a Call with one of the team who can get you even more excited and settle any common nerves.

‘If you never go...you’ll never know!’ Sorry we couldn't help ourselves, we love that quote 😊

How do I book with a friend?

Exactly the same way you’d book on your own, through this Book Now form. We get lots of people travelling with a friend. You’ll get the option when in the booking phase to select 2 beds so that you’ll get your own private twin room throughout the trip where possible. If you want to split the payments equally then slide in the DM’s and we can sort that out.

Ok.. I’ve reserved my spot now what?

Good job! You’re another step closer to that big adventure. If you haven't already it's time to book those flights.

You’ll receive a ‘Before You Go’ email about 60 days before with some important information about your trip but until then, set the countdown and make sure you’ve got your bikinis and speedo’s ready.

Can I find out who else on my tour?

Sure! Some people like it to be a surprise and meet their new travel family when they arrive...others want to get chatting straight away. We’ve got our own private Facebook group, Feel Free Family, for you to meet other travellers. Add yourself into the group and make a post asking who else has booked or thinking about booking the same date as you.

When do I meet my Group Leader?

Our awesome Group Leaders do have the best jobs in the world and are based over in the countries that they run trips in. They will get in touch about 1 week before the trip to introduce themselves and confirm your flight details/ meeting time. If it’s not them meeting you at the airport when you land then they’ll be waiting for you at the accommodation.

How does my airport transfer work?

No matter what time you arrive, we’ll always be there to pick you up. All our trips include airport pick ups so be sure to update your arrivals details through the Check In Area.

About 1 week before you’ll be sent the directions on how to find the meeting point in the airport. One of the team will be there to give you a high five and take you straight back to accommodation to get you checked in.

What can I do if I arrive early?

We always suggest arriving earlier...no harm in an extra bit of recovery after that long flight. You can even explore a little before the trip kicks off. If you’d like us to arrange extra nights before the trip just choose that option during the booking process.

Don’t worry we will still arrange an airport collection no matter how early you arrive! If you need some ideas on how to spend extra days, let us know via the DM’s or you can ask others on the facebook group!

When will I meet the group?

After we pick you up from the airport and get you checked in to the accommodation, we’ll introduce you to anyone else who has already arrived. If not and you fancy a cheeky nap after your long flight or a freshen up then we always go out for dinner anyway on the first evening.

What’s the plan on Day 1?

We will pick you up from the airport and get you all settled in. If you arrive earlier in the day then we’ll give you some ideas of things to do so that you can explore the local area with others that have already arrived. In the evening it’s time to meet your new travel family and we’ll take you out to one of our favourite spots for dinner and drinks.

Will I receive a packing list?

Around 60 days before you’ll receive a ‘Before You Go’ email. This will include a list of essentials you need to bring for your adventure. If you are someone who likes to pack a little earlier then no problem...drop us a message and we can send you the packing list straight away.

Backpack or Suitcase?

There are advantages to both travelling with a suitcase or a backpack but overall, we would say bring a backpack! They are more lightweight and much easier for you to be moving around with. It can be a little more difficult lugging a suitcase around but it’s completely up to you...either works well.

What do I need to know to be culturally respectful?

When travelling to a new country with its own cultures and backgrounds it can be difficult to know what to say and how to act without offending the locals. It can be quite overwhelming at first but there’s no need to be walking on eggshells.

When you arrive we will give you all the info you need to know to be respectful in the places we’re travelling in...don’t stress.

Can I wash my clothes while on tour?

Most/but not all places we go have laundry facilities close by so you can get your clothes washed and ironed for super cheap! With this in mind, we always recommend travelling light...you’ll appreciate the heads up on this one when it comes to packing and unpacking your bags whilst on the trip.

What power adapter/plug do I need?

The details of exactly what travel adapters you will need for the country your travelling in will be included in the packing list that you will receive 60 days before the trip. If you forget to bring one then don’t worry, you’ll be able to find one whilst you're here or borrow someone else's on the group...we’re all friends.

How should I carry my money?

We always recommend when travelling to a new country that you have some form of local currency with you. Having some money exchanged already will give you something to spend at the airport when you land. We would recommend getting a travel card with good rates and withdrawing the majority of your cash locally, rather than carrying big amounts with you.

How do I access my money?

There are ATMs available at the airports so you can withdraw more cash as soon as you arrive and there are currency exchanges available. In almost all the other places we go you still have access to ATMs and currency exchanges.

You should let your bank know where you will be travelling to so they allow you to withdraw money abroad.

What vaccinations do I need?

There are no specific vaccinations that you need for any of the destinations we travel but there are vaccinations that your doctor may recommend having as a precaution. That's why we advise just paying a visit to your local GP if you’re unsure. They will know what jabs you’ve previously had and which you need to update. All destinations and areas we travel are low risk but best to be on the safe side.

Are flights included?

International flights to and from our destinations are not included in the tour price...but we are here to help you with all the planning. We can even arrange hassle free transfers during the booking process to make life easier for you. Click these options when you book and we will take care of the rest!

How do I book my flights?

Booking flights can be a bit of a headache...we get that. That’s why we’ve taken that annoying travel agent out the equation and introduced the super simple price comparison option. Check out our Flights page to find out more and read lots more questions and answers about booking your flights.

When do I book my flights?

Sooner the better in our opinion. Long gone are the days where you could get a last minute flight for super cheap. Flights generally become available around 12 months before. Probably best if possible to get that flight booked early to tick another thing off that list! Also usually saves you money booking in advance.

Can I book my trip now and flights later?

You sure can! In fact, that's generally what most people do. There are usually lots of options when it comes to flights but once the trips are full... they’re full. Let’s get you booked onto the trip with one of our low deposits and then we can arrange that flight after… no rush!

Do I need a visa?

Before you arrive it's super important to have the appropriate visas for the countries in which you are travelling. On each of our destination pages you can find information specific to the country you are joining us in. If you need any more help or you are unsure what you need to do to get the correct visa then please let us know and we will do our best to help. It is important to note that visa situations can change. We will do our best to keep our information upto date as much as possible.

Is it safe to go travelling?

For some people, this may be your first time travelling and stepping outside of your comfort zone. There’s lots of ways to keep yourself safe while you’re travelling around new destinations, exploring different cultures and meeting new people...that’s why we give out our travel safety tips at the beginning of the trip at our welcome chat.

If you have any concerns about how safe it is to travel then why not Schedule a Call and chat to one of the crew.

Do I need travel insurance?

Yes, It’s compulsory that you get yourself covered for your trip with us. It’s not expensive and certainly does give you and your loved ones peace of mind. Whilst you’re on the trip your Group Leader will ask to see a copy of your ‘Travel Insurance’.

Is travel insurance included?

No, you are responsible for getting your own travel insurance. Check out our ‘Travel Insurance’ page where we’ve tried to make it as easy as possible for you to get a quote...it’s not going to cost you much if you buy it before you travel.

How do I get travel insurance?

We have teamed up with the legends at World Nomads to ensure you get the best cover while you’re on the road. There’s lots more information on our ‘Travel Insurance’ page so head there and you can get yourself a quote in minutes.

Is there WIFI?

Almost all of our accommodations on all of our trips have free WIFI so you can contact your friends and family back at home whilst you’re travelling. There are certain places we visit that don't but we will always give you a heads up well in advance so that you can prepare and let your loved ones know at home you may be unreachable.

Can I get a SIM card?

If you would like to have access to the internet on your phone while you are away then we can help you set up a local SIM. Make sure you check with your phone provider that your phone is unlocked before you leave home. It’s normally quite cheap and will give you plenty of data and often international calls too.

Can I pay in installments?

No one likes having to pay everything upfront, so we created a few simple ways to pay including a free monthly payment plan option. Secure your spot with one of our low deposits and then the rest can be split into monthly installments so that you can easily manage your finances.

Is it true you do interest free payment plans?

That’s right...not only do we offer free monthly payment plans to make paying off your trip easier, but the payments you’ll be making are completely interest free with absolutely no hidden costs.

When are my trip installments due?

Between the 1st - 10th of each month you’ll be sent an email payment request for your due monthly installment. This way you can pay whenever you’re ready and if for any reason you can’t make a payment then just let us know and we can add it to your final balance.

When should the trip be paid off?

If you only paid a deposit for your trip or you are on a free monthly payment plan then full payment is due 60 days before the trip. if you are booking a trip within 60 days then full payment will be required to secure your spot.

What methods of payment do you accept?

We accept almost all major card providers.

Can I pay in my own currency?

Our prices are advertised and charged in GBP, AUD, EUR, and USD. However you can use any debit/credit card and your bank will use their own rates to exchange into your currency. If you’re having any issues then get in touch and we’ll see what we can do to help.

Is my spot guaranteed when I pay at a deposit?

It sure is! Once you’ve paid one of low deposits then no one is taking the spot from you...it’s all yours. That’s why we recommend paying your deposit as soon as you know which trip and date works for you, to avoid any disappointment if the trip goes full.

What is a lifetime deposit?

Any deposit that you pay for any of our trips will last a lifetime. Even if you don’t go ahead with the trip for whatever reason and you have to cancel, the deposit paid will stay on our system for the rest of your life until you’re old and wrinkly and ready to join us on an adventure. Ok...maybe don’t wait that long.

What happens if something comes up and I need to change the date?

We understand stuff happens and plans have to change so that's why we offer free date changes. As long as you let us know at least 60 days before your trip then we can change your date for free.

Not exactly sure when you can travel? Don’t worry...we can make your booking open dated for life and you can let us know later.

Is my trip financially protected?

Yes, Feel Free Travel is 100% financially protected. Booking that big trip is a huge commitment and we get that...rest assured all monies paid to us is fully protected through the TRIP scheme endorsed by ABTA.

What about safety?

Safety is the most important thing to us and something we take very seriously. From choosing accommodations that are in a safe location to ensuring everyone knows how to get back from a night out...we’ve thought about everything to keep all our travellers safe from the moment you arrive until you leave us.

How can I keep healthy on tour?

The team on the road at Feel Free are always looking to keep themselves healthy whilst living away from home, so we can assure you it’s more than possible for you to stay healthy too. Wearing sunscreen when necessary, staying hydrated and drinking lots of water, eating regularly and if you're a fitness fanatic...using the free time to squeeze in some exercise. Who said you can’t be healthy on holiday?

What if I get sick/injured and require medical assistance?

All our Group Leaders carry a first aid kit at all times for any minor injuries. If the situation is more serious and requires medical assistance or professional advice then we have a list of the closest, best and most trusted international hospitals in each area we travel. If something serious was to happen during the trip then we will ask you to inform your family asap or we’ll get in touch ourselves if necessary. Very important that you have your travel insurance documents to hand if a hospital visit is needed.

What if my family needs to get in touch with me urgently while on tour?

If for any reason someone at home can’t manage to get in touch with you then we’d advise they call the Feel Free Travel office. The team will then immediately get in touch with your Group Leader who has a local number and is contactable at any time.

We also make sure that we get your emergency contact details, so if it's the other way round and we’re the ones needing to get in touch with your family, we can do so.

Do I need to tip?

There’s definitely no need to tip us but when it comes to local restaurants, shops, local guides and drivers etc, every country is different with their tipping expectations. We will never tell you that you have to tip but we will be open and give you a heads up if it’s appreciated or expected in certain circumstances.

It’s sometimes one of those things you just never know if you’re doing the right thing or not by tipping...so we’ll help you out where we can.

What happens after my tour?

Don’t worry... you won’t be left on your own after the trip finishes. If you’ve planned to spend a few extra days then normally everyone continues to hang out and we can help you arrange some more things to do. The hardest part is saying your goodbyes and giving your last big hugs to the people who are leaving straight after the trip finishes.

Can you help with my onward travel plans?

Sure! It would be a real shame to lock up all our travel tips. Some people are just on a short break from work and others are on a slightly longer backpacking adventure. Either way your Group Leader will help you plan anything from a return airport transfer to giving you a bunch of awesome ideas for the rest of your time in South East Asia, Australia and New Zealand.

What time does the tour finish?

There’s no set time that the trip finishes. On all of our trips you can fly home or travel to your next destination on the last day. The last day of the trip is what we also call ‘Check out day’.

We’ll help you sort out any onward travel plans, give you ideas on where to go next with your new travel buddies or simply help you get to the airport for your flight.

Can I book extra nights accommodation at the end of the tour?

Looking to stay a little longer after the trip and need accommodation ideas? Or fancy extending your stay at our final destination? Let us know early and we can try our best to extend your stay so that you don’t have to worry.

Some people prefer to wait till they get here so you can see who else in the group is staying extra nights and make plans together.

Do you provide a return airport transfer?

Yes! When you’re at the final stages of booking your trip, you’ll have the option to select the ‘Return Airport Transfer’ option. Sometimes it’s as simple as just a taxi ride to the airport where as others it can be a ferry and a domestic flight to get you back to where we started.

Can you help with my onward travel plans?

Don’t worry... you won’t be left on your own after the trip finishes. Some people are just on a short break from work and others are on a slightly longer backpacking adventure. Either way your Group Leader will help you plan anything from a return airport transfer to giving you a bunch of awesome ideas for the rest of your time in South East Asia, Australia and New Zealand.

Can I keep in touch with my group after the tour finishes?

After experiencing all the amazing things you’ll do together on the trip there’s no way you wouldn't want to keep in touch with your new travel family.

When everyone arrives, we create a group chat so you can keep in touch during and after the trip. It’s very common for groups to arrange reunions either back at home or joining us again on another Feel Free Travel adventure.

We also have the Feel Free Family community group where you can meet past, current and future travellers just like you.

How can I share my travel memories?

After sharing the adventure together in person, it would be a shame to not share our experiences with the rest of the world.

The Feel Free Family Facebook group is the perfect place to spread the love, inspiring and encouraging others to take the plunge and discover the incredible places that you have #FINDYOURFREEDOM

Will I be able to provide feedback about my trip?

Your feedback is so important to us and it only makes our trips even better. We’ve not only listened to our travellers' comments but we’ve used it to improve our trips year on year to make all our trips the best they possibly can be.

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